Thank you for choosing to be part of our community at Lilo Health!
When you use our website www.lilo.one (“Website”) and our mobile application (“App”), and more generally, use any of our services (the "Services", which include the App and the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.
In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
We don't sell or rent your personal information to third parties. We don't share your information with anyone unless instructed by you.
If at any point you decide to do this, you can continue to visit our Website and use the App, but we will not be able to provide you with services, even if you have already paid for them.
If you decide to turn off cookies, you can continue to visit our Website, but our online services might be less effective.
We will ask for your consent to use your personal information for marketing purposes when you register for our Services, but you can choose to refuse your consent. If you have given your consent and want to retract it, you can either unsubscribe to the communications or opt out by contacting us at firstname.lastname@example.org.
You have the right to request that we:
Personal information is the term we use to describe information which we collect and which can be used to personally identify someone. For example, a name, a personal address or even an IP address.
Here is a list of the types of personal data we collect:
When you register to create an account in the App, you will submit your email address and select a plan you want to follow. Your payment will be fully processed by your App Store Provider (e.g. iTunes App Store for iPhones and Google Play Store for Android users).
You may choose to provide us with a variety of information within different features of the app and which can provide you with additional functions, including advanced personalisation:
Any contact information we collect during the account creation (e.g. email, phone number) will be separated from the rest of the data collected from you through the App using pseudonymisation.
Please remember that if you choose to withdraw your consent to our processing of these categories of information, we will be unable to provide our services to you.
We only ever use your information in line with data protection laws - in particular, the EU General Data Protection Regulation, otherwise known as GDPR. In short, this means we only use it where we have a legal basis to do so. These are the general legal basis for which we use your information:
Why do we process your personal data (“purpose of processing”):
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
You may decide to share certain information & readings, for which you are in full control:
Buyers of our company
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
The security of our users' personal data is an utmost priority for us. We have taken appropriate technical and organisational measures to protect your personal data. However, we cannot guarantee a complete protection for data transmitted to us against all dangers at all times, because information via the internet is not completely secure. The Website is operated through a safe SSL-connection. If a SSL-connection is activated, third parties are prevented from reading any data that are transferred by you to us.
Your password is an essential part of the security of your Lilo account, so we recommend that you choose a strong password that you only use for your Lilo account, do not reveal this password to anyone, and access only through a secured network.
In order to offer you a convenient online service featuring numerous functions, our Website uses text files (“Cookies”) containing information to identify returning visitors for the time of their visit to our Website. Cookies are usually saved on your device and do not cause any harm. Cookies facilitate the transfer of specific content, such as entering data, which has already been supplied, and help us identify popular sections of our Website. The processing of data when using Cookies is based on our legitimate interests of a statistical analysis of the User relationship for marketing and quality assurance purposes according to Art. 6 (1) f. GDPR.
Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe.
We use Cloud Firestore, a cloud database operated by Firebase Inc., a company related to Google LLC, to store data. All data is stored on servers located in the European Union (Frankfurt, Germany). For more information on privacy and the security of the data collected with the use of Cloud Firestore, please visit https://firebase.google.com/support/privacy/.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless:
If you request deletion of your data, we will delete your personal data within 30 days from your request. You can request so by sending an email to email@example.com.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the App.
If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us using the contact details in the Section 11 “How to contact us”.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
Lilo Health SRL
Avenue Aviateur de Caters 13
1310 La Hulpe
We hope you enjoy our Lilo Service!
© Lilo Health SRL.